Return & Refund Policy

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Can I return products?

Due to safety reason, all product(s) sold are not returnable, exchangeable, and refundable.

Should I return the products in original packing?

Yes, Products for exchange shall be returned in its new, unused, original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

What item that I can’t return or exchange?

Kindly contact customer service at chatbox/ email to myhealthhub.com for further assistance/ information.

What if all replacement or exchange of Product(s) is not available?

Customer may request for a refund to be made via either,

• via Cash Value Points and/or non-cash term with equivalent cash value to My Health Hub membership account within 2 working days; or
• via same mode of payment in Credit card and depending on the appointed bank refund policy in which the financial institution may takes 14 to 30
working days to finalise the refund.
My Health Hub shall not be liable with respect to any loss, damage, cost or expense that Customer or any person may incur as a result of any
delay in the financial institution processing the said refund.